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Where are you located?

We are located in Windsor Ontario Canada
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What if the item I ordered is not what I expected?

We want happy customers so we have a 30 day return policy. If you are not happy with your purchase simply contact us and we will make arrangements for the item to be returned at the customer's expense. The item must be in it's original condition and original packaging in order to receive a complete refund. All returns must be sent with original receipt.
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What if my product is damaged when it arrives?

While we do everything we can to make your experience with our store a great one, we know that unexpected mishaps can happen. If our product arrives in a damaged state please contact us either by phone, email or messenger to provide to arrange for an exchange or a refund at our expense. See our refund policy for further details.
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Do you ship outside of Canada

We currently ship to the US and UK. All prices are in Canadian dollars and therefore exchange rates, duties and excise taxes may apply.
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Do you have a physical store?

We are an Ecommerce store. So although we do not have a physical location our customers always have the option to order a sample of material for a small fee plus shipping, or if you live in the area a viewing can always be arranged by appointment.
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Can I pick up my order?

Absolutely. If you are going to be in the Windsor area and wish to pick up your order, simply click on the Pick up option at the check out to eliminate shipping charges. Once your purchase is complete send us an email with a requested pick up time. Once we receive your request we will add you to our schedule and send you a pick up schedule confirmation. Pick ups are scheduled during our regular business hours.
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Artisan Loyalty Rewards Program

welcome to Artisan Loyalty Rewards. There are several ways to earn rewards with this program.

Earning and redeeming Artisan Reward Points

$1
Earns you
1
$1
Redeems to
20

Ways you can earn

  • Product Purchase
  • Register an account
  • Refer a friend
  • Share on social media

Learn more about our program

Create Your Account