Cool Reindeer Digital Machine Embroidery Design

Returns

Money-Back Guarantee

We want you to be happy with your order and would be happy to provide a refund on manufacturer packaged items such as rulers and other notions and packaged fabric bundles.  However, we cannot accept returns on cut to order fabrics (fabric by the metre or yard) or custom made orders.  While we do everything we can to ensure that our product description and pictures accurately represent our products we cannot control the resolution of the customers viewing device and therefore is the customer's responsibility to ensure that your order meets your needs before placing your order. 

Instructions for refundable products

 If you aren’t satisfied within the first 15 days after receiving your order, let us know why and we will gladly refund your purchase, minus the shipping cost. Please note the item must be unused, and in its original condition and will need to be in its original packaging before a refund is issued – this is simply so we can resell it again. It is the customer's responsibility to pay the shipping costs to have it sent back to us. Please keep the original packaging to make return shipments easier and more cost-effective. Once the returns are inspected and approved, a refund will be issued right away and will be deposited or credited back to your payment methods such as PayPal account or credit card within 2-5 business days.
Please note we cannot accept returns on gift cards or any downloadable products

Our money back guarantee does not apply to fabric subscriptions or custom orders.

We do everything possible to ensure accuracy when shipping orders, however, mistakes can happen! We are truly sorry if you received an incorrect order, or if the product has a defect that we didn’t catch before we sent it. If so, the shipping is on us. Contact us to arrange your return and we’ll get a replacement out for you ASAP.

We appreciate your business. If you have any questions, we’re an email, or phone call away. We thank you for your business and hope to provide you with a great experience.
Dee